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Service Blueprints Articles

A service blueprint visualizes the user experience across different service components of an organization

Latest In Service Blueprints Insights

Service blueprint for BBQ restaurant during COVID

Service Blueprint for a Restaurant (During COVID)

Service blueprints are the visualization of the interaction of your company’s service components. They are a diagram of your service design efforts. In this article, we will cover an example of a blueprint for a restaurant during COVID.

Top of service blueprint with the 5 user stages highlighted: Aware, Join, Use, Develop, and Leave

What are the Stages of a Service Blueprint?

Stages in a service blueprint are used in multiple ways, however what most refer to when thinking of the stages of a service blueprint are the _phases_ of the customer journey. There are also the stage metaphors, the visibility of the service reactions, the Frontstage and Backstage actions. These are separated by the lines of interaction and visibility between the customer and the service. We will cover both, and multiple ways to think about the customer actions stages of a service.

Service blueprint template example

What Are the Components of a Service Blueprint?

Service design is the process of organizing and planning a company’s services and resources to improve employee and customer experiences. Service blueprints are the visualization of the interaction of your company’s service components.

Service blueprint template example

Service Blueprinting: Best Practices, Tips, and Tricks

In this article, we will discuss some of the best practices for service blueprinting, as well as tips and tricks to make the process go more smoothly. We'll also cover some of the common mistakes that people make when doing service design, and how to avoid them.

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13 Cognitive Biases that Impact Your Service Blueprint

Cognitive Biases impact all aspects of design and engineering. For services, there are specific biases that impact the stakeholders, service designer, and your customers. Knowing about cognitive biases will make both your service blueprint design process more effective and your services more impactful.

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16 Benefits of Service Design & Creating a Blueprint

Service Design and creating Service Blueprints as a team has tremendous ROI for many types of organizations. Here are 16 benefits we have seen from creating service blueprints for a many sizes and types of companies and non-profits.