Service Blueprints Articles
A service blueprint visualizes the user experience across different service components of an organization
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What are the Stages of a Service Blueprint?
Stages in a service blueprint are used in multiple ways, however what most refer to when thinking of the stages of a service blueprint are the _phases_ of the customer journey. There are also the stage metaphors, the visibility of the service reactions, the Frontstage and Backstage actions. These are separated by the lines of interaction and visibility between the customer and the service. We will cover both, and multiple ways to think about the customer actions stages of a service.
Service Blueprinting: Best Practices, Tips, and Tricks
In this article, we will discuss some of the best practices for service blueprinting, as well as tips and tricks to make the process go more smoothly. We'll also cover some of the common mistakes that people make when doing service design, and how to avoid them.
13 Cognitive Biases that Impact Your Service Blueprint
Cognitive Biases impact all aspects of design and engineering. For services, there are specific biases that impact the stakeholders, service designer, and your customers. Knowing about cognitive biases will make both your service blueprint design process more effective and your services more impactful.