
Journey Maps Articles
A user journey map is a diagram showing the visible and invisible steps a user goes through when trying to accomplish a goal with a specific service
Latest In Journey Maps Insights

What Are UX Deliverables? 24 Methods to Deliver Great UX
UX deliverables are the tool of the user experience professional to communicate and share ideas and findings to stakeholders. UX Designers, UX Strategists, UX Engineers, User Researchers, and Interaction Designers all have UX artifacts they produce as part of their process.

Journey Mapping: What Components To Include?
Journey maps can help you identify pain points and areas for improvement, as well as build an understanding of customers beyond how they interact with your organization. Several components make up a journey map, including the Persona, Scenario, Phases, Thoughts & Emotions, Actions, and Opportunities.

The Nitty Gritty of User Journey Maps
A user journey map, also called a customer journey map, is a visual representation of a specific user’s overall experience (path) to reach a specific goal. They are an important tool for companies to see the experience from their user’s perspective and for teams to gain alignment.